Contact & Support
Questions about your badge or your order? Email Freemagcus2025@outlook.com or use the form below. For an existing order, include your order number and the email address used at checkout.
Track your order
Open your order confirmation email and follow the order-status link. When tracking has been added to your shipment, use the tracking link to see the carrier's latest updates.
Cannot find your email or tracking link? Check your spam folder, then contact us with your order number and checkout email. We can help you locate the update. Please do not send your password or full payment-card details.
Shipping to the United States
We currently ship to the United States from China. Shipping costs $5 for one item. Orders containing two or more items receive free US shipping automatically; no discount code is needed.
Estimated delivery: 7–12 days. This is an estimate, not a guaranteed arrival date. Tracking becomes available after shipment when the tracking details have been added.
Please provide your full name, telephone number and complete delivery address at checkout. If an address needs correcting, contact us as soon as possible.
Returns, refunds & exchanges
Request a return within 30 days of delivery, measured from the carrier's delivery date. Email us with your order number and, where relevant, photos of the issue. We respond to return requests within 1–3 business days.
For change-of-mind returns, items must be unused, unworn and complete, with original packaging, labels and accessories, in resaleable condition. Used or damaged items, or items with missing accessories, may be refused or receive a partial refund after inspection.
If we approve your return, we will provide the return address in China. Please contact us before sending anything back and provide the return tracking number. For change-of-mind returns, the buyer pays return shipping. For exchanges, the buyer pays shipping in both directions unless the issue is our responsibility.
For defects, incorrect items or missing items, we cover the applicable after-sales costs. Depending on the issue, we may arrange a replacement, partial refund, or full refund without requiring a return.
After an approved return is received and inspected, refunds are processed to the original payment method within 7–10 business days. Your bank or payment provider may take additional time to post the refund.
Customized items and items clearly marked as final sale are not eligible for change-of-mind returns. This does not exclude assistance for a defective item.
Damaged or missing delivery
If your parcel arrives damaged, contact us within 7 days of delivery with photos of the product and packaging so we can investigate. If your parcel has not arrived, send us your order number and any available tracking information.