Refund policy
Return & Refund Policy
At FreeMagcus, we want you to enjoy your purchase. If something isn’t right, please contact us so we can help.
Please note: Our return location is in China. For change-of-mind returns, customers are responsible for international return shipping costs. We do not offer a U.S. return address.
30-Day Return Window
You may request a return or exchange within 30 days of receiving your item.
This policy applies to purchases made directly through our website. If you purchased through TikTok Shop or another marketplace, please submit your request through that platform under its applicable return policy.
Return Eligibility
For change-of-mind returns, items must be in their original condition, with no damage or signs of use beyond what is reasonably necessary to inspect and test the product. Please include all original accessories and, where available, the original packaging.
You will also need your order number or other proof of purchase.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
How to Request a Return
Email Freemagcus2025@outlook.com with:
- Your order number.
- The item you would like to return or exchange.
- The reason for your request.
- Photos or a short video, if helpful in showing a product issue.
We will review your request and provide return instructions and the full return address in China.
Please contact us before sending anything back. The sender address on your parcel may not be our return address.
Return Shipping Costs
For change-of-mind returns, including choosing the wrong item or deciding you no longer want it, you are responsible for return shipping to China. International return shipping can be costly, so please check the cost with your carrier before shipping.
Any original delivery charge paid at checkout is non-refundable for change-of-mind returns, except where required by applicable law. If your order included free shipping, we will not deduct an original shipping charge from your refund.
We do not charge a restocking fee.
We recommend using a tracked shipping service and keeping your shipping receipt.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if it is damaged, defective, or different from what you ordered.
We will work with you to arrange an appropriate resolution, such as a replacement or refund. If we require the item to be returned because of a confirmed defect, shipping damage, or our fulfillment error, we will cover the necessary return shipping costs.
Please contact us before paying for return shipping so we can arrange the return or agree on reimbursement.
Exchanges
To request an exchange, contact us within 30 days of receiving your item. Exchanges are subject to availability.
For change-of-mind exchanges, you are responsible for return shipping to China. We will explain any replacement shipping costs or price difference before you decide to proceed.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If we confirm that a return is not required, we will notify you of the refund decision directly.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.
If you have not received your refund within 15 business days of our approval, please contact Freemagcus2025@outlook.com.
Personal Content on Your Device
Before returning your badge, please remove any personal photos, messages, or other content where possible. If a malfunction prevents you from doing so, let us know when requesting your return.
Your Consumer Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
Contact Us
For return, exchange, or refund questions, email Freemagcus2025@outlook.com.